We are proud to announce that we have been awarded the prestigious Retirement Living Code of Conduct Medallion – a powerful endorsement of our unwavering commitment to transparency, exceptional care, and resident wellbeing.
The Code of Conduct sets high benchmarks across all aspects of retirement community operations, from marketing and sales to day-to-day management and resident engagement.
It is a voluntary, independently governed framework developed by peak bodies Leading Age Services Australia (LASA) and the Property Council of Australia and is designed to ensure the highest levels of trust and accountability within the sector.
Reside Communities Chief Operating Officer Craig Syphers said the formal recognition reflected our continued focus on delivering retirement living environments where residents feel supported, respected and empowered.
“Becoming a Code signatory reaffirms our promise to residents that we will always act in their best interests, communicate openly, and provide a welcoming, well-managed community they are proud to call home,” he said.
“We’re proud to join other leading operators across Australia in upholding these national standards.”
The Code outlines best practices for every stage of the resident experience, from initial enquiry and move-in, to community living and departure. It also includes expectations around staff conduct, dispute resolution, clear and honest communication, and the handling of feedback and complaints.
To become a signatory, retirement village operators must undertake a comprehensive self-assessment and commit to aligning their operations with the Code’s provisions.
Following the achievement, we are now able to display the Code of Conduct brand mark across within all our villages, acting as a visual assurance of our commitment to accountability and resident satisfaction.
“This is another step forward in our mission to deliver outstanding experiences across all our communities,” added Mr Syphers.
“From our team culture to our resident communications, we are committed to doing things the right way, and the Medallion helps keep that promise front and centre.”
All Code signatories are publicly listed on the Code’s independent website www.awisemove.com.au
